Logging in from a new device
When logging in from a new device, we’ll need to verify that you're the device owner. To do this, we’ll send an email to your registered email address asking you to confirm the login.
Will I need to do this every time I log in?
No. You'll only need to approve your device once if you haven't used it before.
Some privacy-focused browsers may make your device look new every time. To avoid this, you can switch to a different browser such as Chrome or Edge.
Note: If you log in to the Netcoins website from your phone browser, it'll be considered a different device to logging into the Netcoins app from the same phone.
What if I can't use my old device?
If you have an old device attached to your 2-step verification and can't log in, you will need to contact our customer success team to have your 2FA reset.
We take account security very seriously at Netcoins, so we prefer to verify user identity before resetting 2FA.
You can contact our amazing support team members at support@netcoins.com or call us at 1-844-515-2646.
What if I don't have access to my email?
If you don’t have access to your email, you’ll also need to contact our Customer Success team to have your email on file updated.
You can contact our amazing support team members at support@netcoins.com or call us at 1-844-515-2646.
I haven’t received an email yet
The email can take a few minutes to arrive. If your email hasn’t arrived after 5 minutes, click the resend email button.
If that doesn’t help, please check your spam or junk folder and email filters.
I’ve got an email I wasn’t expecting, what do I do?
If you weren’t expecting the email, this could mean someone is trying to access your account. Reset your password immediately or get in touch with a member of our Customer Success team.