The amount of time it takes for the withdrawal to reach your account depends on the type of withdrawal method requested. If you are withdrawing CAD, we recommend e-transfer for a faster turnaround time. Please see below for details on the time required for different withdrawal methods.
Bank Wire Withdrawal
We process bank wire withdrawal from Monday - Friday 9 am to 5 pm PST. Any requests submitted outside of these hours will be processed on the following business day. Once your wire is sent, you will receive an email notification from us. Please allow 1-3 business days for the wire to arrive in your bank account.
E-Transfer withdrawals are processed within 3 hours of submission. If your withdrawal requires manual intervention, it will be processed within one business day.
Looking for crypto withdrawal information? Please see our support page here.
If you have any other questions regarding your withdrawal status, feel free to contact us at firstname.lastname@example.org, call us or come chat with us online!