To withdraw your balance, click on the "Withdraw" option on the left navigation bar. If you are using a mobile device, the option can be found under the menu icon (☰) in the top right corner.
|Desktop View||Mobile View|
You will see two options on the withdrawal page, click on the balance type you would like to withdraw.
1) You can switch the cryptocurrency type by clicking the arrow beside the coin name.
2) Enter the amount of crypto you would like to withdraw from your balance. Your account balance will show up below the field. If you would like to withdraw all of your balance, simply click on the "max" button within the amount field.
3) You can either choose a wallet address that you've saved on your account or copy and paste your wallet address in the indicated field. If you are withdrawing XRP and your wallet requires a destination tag or memo, please make sure you check the box "I need destination tag or memo" found underneath saved addresses, and enter the tag. Once you have entered all of the information, scroll down and click "Next".
You will see a screen like the one shown below, confirm the information on the screens are accurate and click the "2FA & Withdraw" button to continue.
IMPORTANT: As all withdrawals are non-reversible, please double check your wallet address and make sure that the address is accessible and in your possession.
4) A popup window will appear for you to enter the 2FA code from your authenticator app.
Note: If you do not have a 2FA set up, you will be brought directly to step 5. We recommend all of our users to set up 2FA for enhanced security. To learn how to set up your 2FA, please see the support article here.
5) You will see a message that a withdrawal confirmation email has been sent to you. You should receive an email like the one below. Double-check all of the information is correct, then click on the "Confirm Withdraw" button to complete the withdraw. The link will expire in 30 minutes, in which case, you will need to re-initiate the withdrawal process from step 1.
Currency is automatically set to your account currency. If you have balances in more than one currency, please select the drop-down arrow and choose the currency you would like to withdraw. Just a heads up, the minimum USD amount to cash out is $1,000 USD and will be sent out via bank wire transfer.
1) Enter the amount you would like to withdraw from your balance.
2) Click on "Request Withdrawal" to complete the request.
Please expect an Interac e-Transfer for withdrawals that are CA$10,000 or less. e-Transfers will be processed within 1 hour of submission during business hours. Our business hours are Monday to Friday, 9am - 5pm PST. You will receive a confirmation email with your security answer.
That's all there's to it! Happy transacting.