Users can close their account themselves at any time, or by contacting our support team.With regards to the information records tied to an account, Netcoins is required to maintain all records required under applicable securities laws. This includes documents relating to their relationship with clients (i.e. all account opening information), for a period of at least seven years from the date of creation (for reference, see Section 11.6 of NI 31-103 – see here).
These records must be maintained in a safe location and in durable form.Please also note that Netcoins also has storage and record keeping requirements under AML laws. Netcoins’ policies and procedures set out that it will retain all records required under AML laws for seven years following closure of an account. For reference, see “Guidance: Record keeping requirements for securities dealers” published by FINTRAC.