It is important to understand the risks associated with slashing. There is always a chance that validators can face penalties by the proof of stake protocol for misbehavior, which could include being slashed or losing a portion of their staked crypto as a penalty. Validators can be slashed for a variety of reasons such as double-signing a block or failing to properly validate transactions or extended downtime.
Netcoins works with an industry leading service provider for its staking infrastructure and we have performed thorough due diligence to ensure that our validator partner has the expertise and measures in place to ensure uptime and mitigate risks. Netcoins has no obligation to replace any lost crypto or otherwise provide any compensation for any losses to customers that may have been negatively affected due to slashing. Netcoins outlines all of its policies related to staking in our Terms of Service (ToS) and Risk Statement. Please refer to our ToS and Risk Statement for more details and up to date information.